Support
Stuck, or found a bug?
Questions, bug reports and feature requests all land in the same inbox, and I read every one.
Common questions
- Which devices does Cull support?
- Mac (macOS 14 Sonoma or later), iPad and iPhone (iPadOS and iOS 17 or later). One purchase unlocks all three.
- Does Cull upload my photos anywhere?
- No. All the AI analysis runs on your device using Apple’s Vision framework. Your photos never leave your Mac, iPad or iPhone. The privacy policy has the full details.
- What photo formats are supported?
- RAW files including CR3, ARW, NEF, DNG, RW2 and ORF, plus JPEG, HEIC and TIFF.
- How does pricing work?
- Cull is free to download with a 14-day trial of everything. After that, a one-time purchase of $39.99 on the App Store unlocks it for good. The exact price depends on your country. No subscriptions, no recurring fees.
- How do I get my picks into Lightroom?
- Use Export to Lightroom. Cull writes XMP sidecar files with your ratings and colour labels next to the originals. Open or import the folder in Lightroom Classic and your picks are already marked.
- I found a bug. What should I do?
- Email support@cullphotopicker.com with a short description of what happened, your device model and the OS version. Screenshots or a screen recording help a lot.